Your cart is empty
return to shopFulfillment Terms and Methods of XCOTTON Shipping Protection Service
Fulfillment Terms and Methods of XCOTTON Shipping Protection Service
Introduction to XCOTTON Shipping Protection Service
When ordering on our official website, you may optionally add the **XCOTTON Shipping Protection Service**. It covers shipping risks and after-sales returns, with clear fulfillment terms and procedures detailed below. We recommend reviewing this content to understand the service scope and claims process, helping you make an informed choice.
Claims Policy：
-
Delay——the Merchant Product is not delivered within 10 calendar days (domestic order) / 30 calendar days (international order) after it has been timely shipped by the Merchant.
-
Logistics Anomaly: Logistics Information Not Updated for More Than 7 Days
-
Loss—— the Merchant Product is not delivered within 30 calendar days (domestic order) / 60 calendar days (international order) after it has been timely shipped by the Merchant.
-
Porch Piracy——When express/EMS routing information shows that the package has been delivered but non-manually signed for, Customers report to Partner that they have not received the package.
-
Address issue: The delivery address does not match the order.
-
Damage——the Merchant Product is visibly cracked, smashed, bent, crushed, etc.to render the Merchant Product unusable, excluding cosmetic damage (scratches, dents, etc.), manufacturing damage, mispacking or unsealed.
Compensation Standards：
-
Delay——$5.00（The unit of measurement shall be based on the actual transaction currency）
-
Loss——the actual order value paid to make the purchase
-
Porch Piracy——the actual order value paid to make the purchase
-
Damage——the actual order value paid to make the purchase
The Fastest Claim Method:
Click and follow the guidelines in the attachment to log in to https://sp.xcottons.com/ and file a claim
Alternative：
If you find filing a claim on your own troublesome, we can handle it for you: simply log in to https://sp.xcottons.com/ and forward the system-sent verification email to csr@frpmoto.com
After that, our staff will handle the entire subsequent process, including submitting the claim application and verifying documents, and you just need to wait for updates on the claim progress.
