The FRP Loyalty Program is our way of rewarding our valued customers. You can earn points through purchases and other activities, which can then be redeemed for discounts on future orders or exchanged for products from our catalog.

You can join our loyalty program by creating an account on our website. Once you're registered, you'll automatically be enrolled in the program and receive 50 bonus points as a welcome gift. You can then earn more points through various tasks and activities available in your account.

You can find detailed information about our loyalty program on our website's loyalty page.

You can view your complete points history by scrolling to the bottom of the rewards window, where you'll find the "MY HISTORY" section. This section contains all your points records.

You can check your points balance in multiple ways:
- In the rewards window
- On the loyalty program page
All these sections display your current points balance.

All points earned from orders are subject to a 15-day pending period. After this period, the pending points will become active and available for use. Please note that this is just a delay in points activation, not a cancellation of points.

No, points cannot be transferred to other members to maintain the fairness of our loyalty program.

If you return a product, the points earned from that purchase will be automatically deducted from your account. If the points have already been used, the original order cannot be returned or refunded.

No, points are only earned on the product subtotal before shipping and taxes. Points are typically earned on the product's price, plus any tariff surcharge (if applicable) and Worry-Free insurance (if applicable).

Your total points balance might be higher than just your spending amount because points are earned not only through purchases but also through other engagement activities, which are considered "free ways to earn" points.

No, your FRP Loyalty Program points do not expire and can be used at any time.

No, redeeming your points will not cause you to be downgraded from your current membership tier. Your tier status is typically determined by the total points you have earned, not the points you have redeemed. You will maintain your tier benefits even after using your points.

If you return part of your order, only the points earned from the returned items will be deducted from your account. Points from items you keep will remain in your account.