Your cart is empty
return to shopLost in transit
It never showed up.
Not delivered within 30 days of shipping, or 60 days for international orders.
Ride ready. Delivery protected.
Shipping Protection
Shop with more confidence. Add Shipping Protection in your cart for coverage against lost, stolen, damaged or late packages while your FRP order is on its way.
01
Easy add-onSwitch it on in your cart
02
Order-based coverMatched to your order total
03
Simple claimsOnline Claims Center, reply in 24 hours
What’s covered. From our warehouse to your door.
Partly lost
Something’s missing from the box.
Part of your order didn’t arrive, whether it shipped in one box or several.
Stolen after delivery
It says delivered. It isn’t here.
Tracking shows the package was delivered, but it never reached you.
Damaged in transit
It arrived broken.
The item itself was damaged on the way. A damaged box helps show what happened.
Wrong address
It went to someone else.
Proof of delivery shows an address that isn’t the one on your order.
Delayed
It’s running late.
It takes longer to arrive than the delivery time we promised.
Payouts are based on what you paid for the items, not shipping, taxes or the protection fee. Report damage, a missing item, theft after delivery or a wrong address within 7 days of delivery; lost or late packages within 90 days of shipping.
How to claim. Three steps, all online.
Open Claims Center- 1
Find the email
Search your inbox for “Xcotton Shipping Protection Placed Successfully”. Your Shipping Protection ID is inside.
- 2
Open the Claims Center
Tap Report An Issue in that email, or open the Claims Center and sign in with your email plus your Protection ID or FRP order number.
- 3
Pick the issue, send proof
Choose what happened, add any photos it asks for, then pick a replacement or cash.
Can’t find the email?
Send your order number and what happened to csr@frpmoto.com. We’ll pass it to Xcotton and follow up for you. Claim questions can also go to support@xcottons.com.
Before you buy. Three things to know.
A
Add it in your cart
It’s off by default. Switch on Shipping Protection in your cart before checkout. It can’t be bought on its own.
B
Priced by your order
The fee is matched to your order total and added to the order. You’ll see the exact amount in your cart. It covers only the items in that order.
C
Cancel before it ships
Changed your mind? Contact us before your order ships for a full refund of the fee. Once it ships, it can’t be canceled.
FAQ
What does Shipping Protection cover?
Packages lost in transit, including part of an order, packages stolen after delivery, damage on the way, delivery to the wrong address, and delays ($5 per order).
What do I get back?
Lost, or stolen after delivery: the full item value. Something missing: the value of the missing items. Damaged: replacement parts or partial cash, or the full item value if it can’t be used. Wrong address: re-delivery paid for, or the full item value if it can’t be found. Delayed: $5 per order, paid once.
What proof do I need?
None for lost, late or wrong-address packages: Xcotton checks the tracking. For damage, photos of the shipping label, every side of the box and the damage. For missing items, the same box photos plus what arrived on a scale. For a package marked delivered that never reached you, a police report, door-camera video or a loss letter from the carrier.
How much does it cost?
It’s matched to your order total, so it’s smaller on a parts order and larger on a bike. You’ll see the exact fee in your cart before you pay.
Does it pay back shipping and tax?
No. Payouts are based on what you paid for the items. Shipping, taxes and the protection fee aren’t included.
How long do I have to file a claim?
Within 7 days of delivery if your order arrived damaged or with something missing, was marked delivered but never reached you, or went to the wrong address. Lost or delayed packages: within 90 days of the date your order shipped.
How fast is a claim handled?
Xcotton replies within 24 hours, then pays or reships within 2 business days once your proof is complete.
How do I get paid?
You choose a replacement or cash. Cash can come back to your original payment, as a store gift card, or by direct deposit.
Can I cancel Shipping Protection?
Yes, before your order ships: contact us for a full refund of the fee. After it ships, it can’t be canceled.
Is anything not covered?
A few things: an address entered wrong at checkout, orders the carrier hasn’t picked up yet, packages refused or sent back (unless damaged), the wrong item, color or size, and problems that existed before shipping, such as defects. For a defect, see Warranty & Owner Support. For the wrong item, email us.
Who handles my claim?
Xcotton reviews and pays every claim. We’re happy to help with your order details. Email csr@frpmoto.com.
Shipping Protection is an optional service provided by Xcotton. Coverage, claim review and payouts follow Xcotton’s terms.
